Shipping policy
Last updated: [03/21/2027]
1. Order Processing Time
All orders are processed within 1β3 business days (excluding weekends and holidays).
Once your order has been processed, it will be prepared and shipped to the address provided at checkout.
2. Shipping & Delivery Time
Estimated delivery times:
- United States: 7β10 business days
- International: 7β15 business days
π Total Estimated Delivery Time: 9β15 business days (including processing time)
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to factors outside of our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location.
We offer free shipping on orders over $90
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order at any time using the provided tracking link.
5. Delays & External Factors
While we strive to deliver your order on time, we are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- High demand periods
6. Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Stolen Packages
Once a package is marked as βDeliveredβ by the carrier, we are not responsible for lost or stolen items.
If you experience this issue, we recommend contacting the shipping carrier directly.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Provide photos of the item and packaging
We will work quickly to resolve the issue.
9. Split Shipments
In some cases, items in your order may be shipped separately to ensure faster delivery.
10. Contact Us
If you have any questions about your shipment, please contact us:
SYNCBIO SHOP
π 1001 S Main St Ste 600, Kalispell, MT 59901, United States
π§ support@syncbio.shop